Support
A question, a problem?
A delivery, a KANU Food order, your account or the app: the KANU team is here to help.
Contact Support
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By phone
For any emergency, especially if you lose your phone.
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By email
Reply within 48 working hours.
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Frequently asked questions
The answer may already be online.
Lost or stolen phone?
Have access to your account suspended.
Call Support immediately on the number above: access to your KANU account will be suspended.
Before you contact us
This information helps us respond faster.
The number linked to your account
The one you used to sign up.
The delivery or order concerned
Delivery or KANU Food, with the approximate date and time.
A screenshot
If the app shows an error message.
Security reminder
No AXIS FINANCE or KANU employee will ever ask you for your passcode, whether by phone or by message. Never share it with anyone, including someone claiming to be a member of our team.
A delivery's handover code is given only to the courier, when you receive your parcel or your order.
See also