Your questions, our answers.

KANU is an everyday app published by AXIS FINANCE — SA. At launch, it brings together two services: KANU Delivery, to send your parcels, and KANU Food, to order your meals.

KANU will soon be available on the App Store and Google Play. The download links will be posted on the Download KANU page as soon as the app is published.

Not for now: KANU will first be available on smartphones. Any other way of accessing it will be announced on the Download KANU page.

Choose the pickup point and the destination, check the price, select your delivery time and confirm. A courier accepts the delivery; you follow their position until handover.

The price depends on the distance, courier availability and the delivery time you choose: the longer you are willing to wait, the less you pay. It is always shown before you confirm.

On delivery, you give a code to the courier. The delivery is only completed with this code: it confirms that the parcel has been handed to the right person.

Browse the restaurants open around you, add your dishes to the basket and pay for your order. The restaurant prepares it, then a courier collects it and brings it to you.

In the app: each step is shown in real time, from confirmation to handover, with the courier's position and an estimated arrival time.

The accepted payment methods are shown in the app when you place your order.

Access to the app is protected by a passcode and, if your phone supports it, by biometrics. Deliveries are only completed with your handover code.

Contact KANU Support immediately on +224 613 333 280 to have access to your account suspended.

Restaurants, shops, boutiques and supermarkets can join KANU Food through the partner portal: partners.axis-finance.net.

The requirements and the process are set out on the “Become a KANU courier” page, before any commitment.